Shipping Policy for Saico Shop
1. Shipping Destinations
We ship to a wide range of locations globally. However, some products may have shipping restrictions based on the vendor's location or local regulations. Please check the product details for specific shipping information.
2. Processing Time
2.1. Order Processing:
Orders are processed within 1-3 business days of receipt. Processing time may vary depending on the vendor and the type of product.
2.2. Business Days:
Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
3.1. Standard Shipping:
Standard shipping options are available for most products. Delivery times vary depending on the destination and the vendor's location.
3.2. Expedited Shipping:
Expedited shipping options may be available for faster delivery. Please check the product page or during checkout for availability and costs.
4. Shipping Costs
4.1. Shipping Fees:
Shipping costs are calculated based on the destination, weight, and size of the package. The shipping fee will be displayed at checkout before you confirm your order.
4.2. Free Shipping:
Some products or orders may qualify for free shipping. Eligibility for free shipping will be indicated on the product page or during checkout.
5. Delivery Time
5.1. Estimated Delivery Time:
Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided during checkout and in the order confirmation email.
5.2. Delays:
While we strive to meet the estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions, customs processing, or logistical issues.
6. Tracking Your Order
6.1. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order status through the provided tracking link or by logging into your account on our website.
6.2. Tracking Updates:
Please allow up to 24-48 hours after receiving the tracking number for updates to appear in the tracking system.
7. Shipping Issues
7.1. Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer service team within 7 days of the delivery date. We will work with you and the carrier to resolve the issue.
7.2. Incorrect Address:
Please ensure that the shipping address provided is accurate. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
8. Customs and Duties
8.1. Customs Fees:
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost.
8.2. Customs Delays:
Customs processing times may affect delivery times. We are not responsible for delays caused by customs or import regulations.
9. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy. Returns and exchanges may be subject to specific shipping requirements.